Customer Support

Your website is not added to search engines like Google, Yahoo or Bing automatically and you actually need to add it manually. There are quite a few different ways you can add your website to search engines so make sure to check out this guide on how to get your website onto Google.

Your website might also not appear on the very first pages of the search you do. Make sure you optimize your website for search engines to make your website higher in search results:

Facebook caches pages, so you just need to get Facebook to update their cache. To do this, you should visit the Facebook linter at http://developers.facebook.com/tools/debug, simply type in your URL and it will update Facebook cache with the correct image and preview information.

The most common reasons for a hacked (defaced) website include:

Outdated web application. Every popular web application (Joomla, WordPress, PhpBB…) has had security problems and that’s why you have to use always the latest version.
Outdated web application extension. If you have installed any third party extensions, you have to keep them up-to-date just as you keep your main web application. Very often users neglect this fact and outdated extensions become easily exploited by intruders.
Weak user/administrator passwords. You must ensure that all users have strong passwords, especially the admin and the ones who can create content to your site.
Infected local computer – some computer viruses/worms are known to steal FTP logins and after that add malicious code to web files. For this reason make sure to have an updated antivirus software and scan your computer for viruses regularly.

If your account was hacked, please be sure it’s not related to server security. Our servers have advanced security modules (such as Apache mod_security, Suhosin PHP hardening, PHP open_basedir protection and others) and no more accounts were hacked on the same server, which would most likely show, that the issue would lie in your website.

You are able to host adult web pages with all our hosting packages. Just keep in mind that copyrighted content might be removed & Takedown notice might get your website removed completely.

We do not reveal our client details (like website URLs, emails, etc.) to 3rd parties due to our privacy policy.

We can only say that our customer’s websites are awesome!

Gambling content is allowed, however, browser-based games are not supported here.

Coordinated Universal time (UTC) time zone is being used on our servers.

You can check current UTC time using following link: https://www.timeanddate.com/worldclock/timezone/utc

Online resources are a great place for error fixing and troubleshooting. Google, StackOverflow are some of the most efficient tools.

In case you cannot find a solution, our support staff is always ready to assist. In order to help you eliminate possible problems, we will firstly need a detailed description. Please submit us a ticket and try to include error messages/codes/screenshots/location where possible.

If you would like to know how much traffic your site getting, it’s highly recommended to use external tools, such as Google Analytics. Not only is it a free tool offered by Google, it’s one of the best analytical tools available with countless options to track your website’s activity and your visitors.

You are welcome to place any type of advertisements on your website, including AdSense. There are no restrictions or limitations whatsoever.

Technical

Your website is not added to search engines like Google, Yahoo or Bing automatically and you actually need to add it manually. There are quite a few different ways you can add your website to search engines so make sure to check out this guide on how to get your website onto Google.

Your website might also not appear on the very first pages of the search you do. Make sure you optimize your website for search engines to make your website higher in search results:

We would highly recommend using GTMetrix Tool to analyze your website speed and make it load faster. You will be prompted with a list of actionable recommendations which will help you to make your website load faster.

Please note that image optimization and proper cache control headers can have a huge impact on Page Size and Page Speed.

Source code can not be protected and anyone can view site source code by visiting your website and clicking ‘View Source Code‘ button or by pressing CTRL+U in their browser. However, keep in mind that it’s possible to protect functions/programming code inside PHP files by encrypting them (you can use Zend and Ioncube encryptors for this) but the code itself displayed on the website will be visible anyway.

If your website is based on PHP, the most common reason for this problem is that you’re missing a character somewhere. By simply leaving out a ‘ or } or ; somewhere, your PHP won’t work. You don’t get an error, you will simply get a blank screen.

1. PHP Error Reporting. You can learn a lot about what is going wrong from the error messages PHP gives you. If you aren’t currently getting error messages, this tutorial http://php.about.com/od/troubleshooting/qt/php_error_reporting.htm shows you how to turn on PHP error reporting.

2. Test your code often. If you’re testing each piece as you add it, then at least if you encounter this problem you know generally where to look for it… in whatever you just added or changed.

3. Try a color-coded editor. A lot of PHP editors (many even free) color code your PHP as you enter it. This helps you pick out lines that don’t end because you’ll have large chunks of code in the same color. It’s non-intrusive for those of us who prefer to code with no bells-and-whistles, but helpful when troubleshooting.

4. Comment it out. One way to isolate the problem is to comment out large chunks of your code. Start at the top, and comment out all but the first couple lines, then echo () a test message right above the comment. If it echos fine, then the problem is below. Move the start of your comment and your test echo downwards as you work through your document until you find the problem.

There is a 2-minute connection timeout on our servers. That means that all connections (such as file downloads) must be finished in 2 minutes, otherwise, the server will close it.

This is done in order to save server resources and bandwidth. However, if you have any large files to share, we recommend putting them on our paid file storage and sharing: https://hostoverflow.com/cloudbox

If you do not see .htaccess file, there might be 2 possible issues:

1. This file is not created or uploaded to your public_html directory yet. Please create and upload it first.
2. You may have configured your FTP client not to show hidden (dot) files. Please configure your FTP client to display these files.

Facebook caches pages, so you just need to get Facebook to update their cache. To do this, you should visit the Facebook linter at http://developers.facebook.com/tools/debug, simply type in your URL and it will update Facebook cache with the correct image and preview information.

Manual installation of applications is possible! Our Softaculous Auto Installer lets you choose a script to install on your account automatically, such as WordPress, Joomla and many others Free of charge!

Access the Auto Installer from your hosting account’s Control Panel to start.

 

To fix this, please, CHMOD your public_html directory to 755.

You may do this in different ways:

1. Go to your Control Panel and click on Fix File Ownership
2. Enter Control Panel -> File Manager. Choose your public_html folder and change permissions by selecting “Change Permissions” button.
3. Use your FTP client (for example FileZilla) to connect and change CHMOD with it.